Grow a Spine & Manage Abrasive Leadership Behavior
It can't go on - something has to change. You've gotten multiple complaints from employees describing how difficult it is to work with this individual. You've realized it's not just a simple personality conflict – it's a chronic pattern of abrasive behavior shown toward others, be they subordinates, peers and/or superiors.
You've tried talking to the individual, to no avail. You encounter denial: "I'm not abrasive!" or justification of the behavior "I’m very direct!” The abrasive employee may even have acknowledged their destructive style and promised to change their ways, but after a brief period of improvement, the old behaviors return. You value this person's expertise, but their technical performance is now being overshadowed by their disruptive interpersonal conduct. You feel helpless – and you wonder if the situation is hopeless.
It's one of the toughest tasks managers face:
Managing abrasive employee behavior is no easy task, and doing it poorly, or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know you should do something, but what? And how? What does it take to manage abrasive workplace behavior calmly, confidently, and expertly?
Designed for managers, department heads, and human resource professionals, this self-paced course will give you the insight and tools to take the "bull(y)" by the horns and experience yourself as a supportive manager instead of a misguided matador.
In this 4-step, 1.25 hr. seminar, you will:
- Gain insight into why employees behave abrasively
- Accurately differentiate between acceptable conflict and unacceptable abrasive behavior
- Create a foundation of behavioral expectations for respectful conduct
- Learn about the psychological forces that make intervention so challenging, including unconscious fears and predictable defense mechanisms
- Learn how to intervene calmly and confidently
- Learn specific techniques for dealing with defensiveness such as denial, anger, withdrawal and counterattacks
With over forty years' experience as a psychotherapist, corporate officer, executive coach, researcher, and author, Dr. Laura Crawshaw founded the Executive Insight Development Group in 1994 and The Boss Whispering Institute in 2009. Executive Insight specializes in coaching abrasive leaders, and has served an international clientele of organizations, including over 40 Fortune 500 companies, NASA, and the United Nations. The Boss Whispering Institute is dedicated to research and training in the field of coaching abrasive leaders. More specifically, the Institute’s mission is to relieve individual and organizational suffering caused by workplace bullying, applying our research to help abrasive leaders and the employers who seek solutions.
A Board Certified coach, Dr. Crawshaw lectures internationally, trains coaches and conflict practitioners worldwide, and authored Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass, 2007). A Founding Fellow of the Harvard Institute of Coaching, Dr. Crawshaw also holds membership in the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, the British Psychological Society, the International Association on Bullying and Harassment at Work, the Harvard Business Review Advisory Council, and the International Coach Federation.
Press ► for Dr. Crawshaw's perspective (3 min. video)